Refund policy
KUODIEOR is operated by Apex Global Supply LLC. We want our customers to shop with confidence and have a clear process for returns, refunds, and damaged or incorrect orders.
Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the product should be:
- Unused or in substantially original condition
- Returned with the original packaging when reasonably possible
- Accompanied by the order number or other proof of purchase
How to Request a Return
To request a return, contact us at:
Please include:
- Your order number
- The email address used for the order
- The reason for the return
- Photos if the item arrived damaged, defective, or incorrect
Please do not send a product back before receiving return instructions from us.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
We may ask you to provide photographs of the product, packaging, shipping label, or other information needed to review the issue.
If the claim is approved, we may provide an appropriate remedy such as:
- A replacement
- A refund
- A partial refund
- Another reasonable resolution
depending on the circumstances and applicable law.
Change-of-Mind Returns
If you are returning a product because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are generally the customer's responsibility unless we state otherwise.
Return Shipping
For verified damaged, defective, or incorrect orders, KUODIEOR will provide appropriate return or replacement instructions.
For other eligible returns, the customer may be responsible for return shipping costs.
Original shipping charges may be non-refundable unless required by applicable law or unless the return is the result of our error.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Refunds are generally issued to the original payment method when possible.
Banks, credit card issuers, and payment providers may require additional time to post the refund after we have processed it.
Non-Returnable Items
A return may be refused or reduced where permitted by law if the product:
- Has been materially used beyond what is reasonably necessary to inspect it
- Has been intentionally damaged
- Has been altered or modified after delivery
- Is missing substantial components
- Was purchased under clearly stated non-returnable or custom-order terms
This does not limit any rights you may have under applicable consumer protection law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at contact@ApexGlobalSupply.com.
We will try to accommodate cancellation requests, but we cannot guarantee cancellation once the order has entered processing, fulfillment, or shipment.
If the order has already shipped, the standard return process may apply after delivery.
Wholesale, Bulk & Custom Orders
Wholesale, bulk, private-label, customized, or specially produced orders may be subject to different return, cancellation, deposit, and refund terms.
Those terms will be stated in the applicable quotation, invoice, purchase order, or written agreement.
Consumer Rights
Nothing in this policy is intended to limit any non-waivable rights or remedies available under applicable laws in the United States or Canada.
Contact
For questions about returns or refunds:
Apex Global Supply LLC
Brand: KUODIEOR
Email: contact@ApexGlobalSupply.com