Shipping policy
KUODIEOR is operated by Apex Global Supply LLC. We currently ship eligible orders to customers in the United States and Canada.
Order Processing
Orders are processed after payment has been successfully confirmed. Processing time may vary depending on product availability, order quantity, destination, and fulfillment requirements.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Shipping Destinations
We currently ship to eligible addresses within:
- United States
- Canada
Certain remote areas, PO boxes, military addresses, or restricted destinations may have limited shipping options.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Promotional free-shipping offers, when available, may be subject to minimum purchase amounts, destination restrictions, or other conditions clearly stated at the time of purchase.
Estimated Delivery Times
Delivery estimates may vary depending on the destination, shipping method, carrier, customs processing, weather conditions, peak periods, and other circumstances outside our reasonable control.
Any delivery date or timeframe provided during checkout or after purchase is an estimate unless expressly stated otherwise.
Tracking
When tracking is available, customers will receive tracking information after the order has been transferred to the shipping carrier.
Please allow time for the carrier's tracking system to update after shipment.
Canada Orders, Customs, Duties & Taxes
Orders shipped internationally, including certain shipments to Canada, may be subject to customs duties, import taxes, brokerage fees, or other government charges.
Unless these charges are specifically collected during checkout, the customer is responsible for any duties, taxes, or fees required by local authorities or the shipping carrier.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Apex Global Supply LLC is not responsible for shipping delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at contact@ApexGlobalSupply.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Lost, Delayed, or Damaged Shipments
If your shipment appears to be significantly delayed, lost, or damaged during transit, please contact us at contact@ApexGlobalSupply.com with your order number and relevant details.
We may request photographs of damaged packaging or products when necessary to review a claim.
We will work with the shipping carrier and the customer to determine an appropriate resolution based on the circumstances of the order.
Wholesale & Bulk Orders
Wholesale, bulk, private-label, and business orders may have different production, freight, shipping, payment, and delivery terms.
Any special terms for a wholesale order will be stated in the applicable quotation, invoice, purchase order, or written agreement.
Contact
For shipping questions, please contact:
Apex Global Supply LLC
Brand: KUODIEOR
Email: contact@ApexGlobalSupply.com